1. Introduction
Modeno Pty Ltd ("Modeno", "we", "our", "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, or engage our bookkeeping and business-advisory services.
2. What Personal Information We Collect
We may collect the following types of information:
Identity Details
Name, business name, ABN, email address, phone number, and postal address.
Financial Information
Transaction records, invoices, payroll data, and other bookkeeping-related documents you provide.
Website Data
IP address, browser type, operating system, and pages visited (via cookies and analytics tools).
Communication Data
Information you submit through contact forms, enquiry forms, or live-chat features.
Important: If you do not provide certain personal information, we may be unable to offer some of our services.
3. How We Collect Personal Information
We collect information in several ways, including:
- Directly from you when you fill out our forms, email us, or upload documents.
- Automatically through our website analytics and cookies.
- Through integrations with third-party services such as Xero, MYOB, QuickBooks, Google Analytics, and our website contact forms.
4. Why We Collect and Use Personal Information
We collect and use your information to:
- Provide bookkeeping, payroll, BAS, and advisory services.
- Communicate with you about your account or enquiries.
- Improve our website performance and user experience.
- Send updates, offers, and service information (only if you've opted in).
- Comply with our legal obligations to the ATO, ASIC, and other relevant authorities.
5. Storage and Security
Your personal information is stored electronically on secure, password-protected systems.
We take reasonable technical and administrative measures to prevent unauthorised access, misuse, loss, or disclosure.
International Data Storage: Where cloud-based tools are used (e.g., Xero, Google Drive), your data may be stored on servers located outside Australia, in compliance with APP 8 (Cross-border disclosure).
6. Disclosure of Personal Information
We may disclose personal information to:
- Our employees, contractors, or subcontractors who assist in service delivery.
- Accountants, bookkeepers, or registered BAS/Tax Agents engaged by Modeno.
- Cloud and IT service providers (for data hosting and backup).
- The Australian Taxation Office (ATO) or ASIC when required by law.
We will never sell or rent your personal information to third parties.
7. Cross-Border Data Disclosure
Some service providers may host data in overseas locations such as the United States, New Zealand, or the European Union.
Before disclosing information overseas, we ensure that these providers comply with standards equivalent to the Australian Privacy Principles.
9. Accessing and Correcting Your Information
You may request access to, or correction of, the personal information we hold about you.
To do so, please contact us at info@modeno.com.au.
We may require proof of identity before releasing information.
10. Retention and Deletion
We retain client information for as long as necessary to provide services and comply with legal obligations.
When information is no longer required, it is securely deleted or anonymised in accordance with our data-retention policy.
11. How to Make a Privacy Complaint
If you believe your privacy has been breached or you have concerns about how we handle your information, please contact:
Privacy Officer – Modeno Pty Ltd
We will respond to your complaint within a reasonable timeframe.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
12. Updates to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be available on our website, with the date shown at the top of this page.